ckok's Privacy Policy

1. Introduction & Scope

ckok is a secure and reliable online betting and gaming platform operated for players in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping their personal information protected.

This Privacy Policy ("Policy") explains what information ckok collects, why it is collected, how that information is used, and what your rights are. This policy applies to all ckok services, websites, and related applications.

If you disagree with any part of this policy, we recommend contacting us before using our services. Our support team is always ready to assist you.

2. Data Collection

ckok collects your information in various ways. Below is a detailed description of what types of information we collect and how.

2.1 Information You Provide

When creating and managing an account, the information you voluntarily provide includes:

• Full name and date of birth
• Email address and contact details
• National ID or passport number (for identity verification)
• Address details
• Payment information (bKash, Nagad, Rocket, Upay or bank account number)
• Account preferences and settings

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Date and time of site visits
• Page view history and click patterns
• Gaming activity and transaction history

2.3 Information Received from Third Parties

In some cases we may receive information from third-party sources, such as identity verification service providers and payment processing partners. This information is used to ensure the security and protection of your account.

3. Purpose of Data Use

ckok uses your information only for legitimate and transparent purposes. We never misuse your information. Your data is used for the following purposes:

• Account Management: To create, verify, and maintain your account
• Service Delivery: To operate gaming services, betting features, and related activities
• Financial Transactions: To process deposits, withdrawals, and other financial activities
• Security & Fraud Prevention: To maintain account security and prevent unauthorized access
• Legal Compliance: To retain required information in accordance with applicable laws and regulations
• Customer Support: To resolve your questions and issues and provide effective assistance
• Service Improvement: To analyze platform performance and improve service quality
• Communications: To send important updates, policy changes, and account-related notifications

4. Data Sharing & Third Parties

ckok does not sell your personal information to third parties or share it for any commercial purpose. However, limited data sharing may be necessary in specific circumstances:

4.1 Service Partners

Operating our services requires the assistance of certain trusted partners. These partners include payment processors (bKash, Nagad, Rocket, Upay and banking partners), identity verification service providers, and technology service providers. These partners process data only according to our instructions and may not use it for their own purposes.

4.2 Legal Requirements

We may be required to disclose information in accordance with applicable laws and regulations in Bangladesh, or based on a valid request from a court, regulatory body, or law enforcement authority. In such cases we will disclose only the minimum amount of information legally required.

4.3 Business Transfers

If ckok's business undergoes a merger or acquisition in the future, user data may be transferred. In that case we will notify users in advance and ensure that existing privacy protections continue.

5. Data Storage & Security

ckok has adopted industry-leading technical and organizational measures to ensure the security of your information.

5.1 Technical Security Measures

• SSL Encryption: All our communications and data transfers are encrypted using SSL/TLS technology
• Data Encryption: Advanced encryption technology is used for storing sensitive information
• Firewall Protection: Advanced firewall systems prevent unauthorized access
• Regular Security Audits: Security vulnerabilities are reviewed and addressed at regular intervals
• Two-Factor Authentication: An additional verification layer is available to protect your account

5.2 Organizational Security Measures

• Only authorized personnel have access to your information
• All staff receive training on privacy and data protection
• Data access logs are reviewed regularly
• Confidentiality agreements are in place with third-party partners

6. Cookies & Tracking Technologies

The ckok website uses cookies and similar tracking technologies to improve your experience.

6.1 Types of Cookies

• Essential Cookies: These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, ensure security, and remember your preferences. These cookies cannot be disabled.
• Functional Cookies: Used to remember your language preferences, display settings, and other personalized settings. Disabling these may limit some features.
• Analytical Cookies: Used to collect site usage statistics, which helps us improve our service quality. This information is always processed anonymously.

6.2 Cookie Controls

You can control or delete many cookies by changing your browser settings. However, disabling essential cookies may disrupt some important site functionality and prevent you from using our services properly.

7. Minors

ckok strictly does not allow any person under the age of 21 to create an account or use our services. Our platform is for users aged 21 and above only.

We do not collect any personal information from minors. If we become aware that an account holder is under 21, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please notify us immediately at [email protected].

8. Your Rights

You have certain important rights over your personal information that ckok respects and gives you the opportunity to exercise.

8.1 Right of Access & Review

You may submit a request to us at any time to find out what information we hold about you. We will provide you with details of that information within a reasonable time.

8.2 Right to Rectification

If there is any error in your stored information or if it has become outdated, you may request a correction or update. Some information can be updated directly through account settings.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be immediately erasable due to legal obligations, ongoing disputes, or the need to retain financial transaction records.

8.4 Right to Object to Processing

You may object to marketing communications at any time and request that such communications be stopped. However, this right is limited with regard to processing that is essential for operating the service.

8.5 Right to Data Portability

You may request your personal information in a structured, commonly used, and machine-readable format.

9. Data Retention Period

ckok retains your information only for as long as necessary. Our data retention policy is described below:

• Active Accounts: Information is retained for the entire duration that the account remains active and for as long as required to meet applicable legal obligations after the account is closed.
• Financial Transaction Records: Retained for the period determined by financial regulations and tax-related legal requirements.
• Customer Support Communications: Retained for a reasonable period with the possibility of dispute resolution in mind.
• Technical Logs: Retained for a limited period for security analysis purposes.
• Marketing Preferences: Retained until you withdraw your consent.

After the specified period has ended, data is securely deleted or anonymized.

10. Policy Changes

ckok may update this privacy policy from time to time. Changes may result from legal changes, addition of new services, technological improvements, or business requirements.

For significant changes, we will send a notification to your registered email and display a clear notice on the website. For minor changes, the "Last Updated" date at the top of this page will be updated.

Continuing to use the site after a revised policy is published will be considered your acceptance of the new policy. We therefore recommend reviewing this page regularly.

11. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Live Chat: 24/7 support in Bengali and English — via live chat on the site
• Email: [email protected]

Our support team is available seven days a week, 24 hours a day. We will process any privacy-related request you submit as quickly as possible and with the utmost care.