ckok Terms & Conditions

ckok is an online gaming platform that provides casino games, sports betting, and live dealer experiences for players in Bangladesh. These terms and conditions ("Agreement") form a legally binding document between ckok and the user ("you" or "member").

By accessing the site, creating an account, or playing any game you are agreeing to these terms and conditions, our Privacy Policy and Responsible Gaming Policy. If you disagree with any part of these terms, please refrain from using the platform.

ckok reserves the right to change or amend these terms and conditions at any time. Changes take effect from the moment they are published on the site. It is each member's responsibility to stay informed about the latest terms.

2.1 Age Requirement

You must be at least 21 years old to register and play at ckok. Accounts belonging to underage users will be closed immediately and any deposited funds may be forfeited.

2.2 One Account Policy

Each person may create only one account. Creating multiple accounts by the same person is strictly prohibited. Violating this rule will result in all accounts and funds being forfeited.

2.3 Information Provided at Registration

You must provide accurate and complete information at the time of registration. Providing false information will result in permanent account closure. If your details change, you must notify the support team immediately. The required information includes:

• Full legal name (as shown on your national ID card)
• An active mobile number
• A valid email address
• Date of birth

3.1 Login Credentials

It is your responsibility to keep your login details (username and password) confidential. You are fully responsible for all activity carried out from your account. If you suspect unauthorized use of your account, notify ckok support immediately.

3.2 Identity Verification (KYC)

ckok may request identity verification at any time to prevent fraud and maintain a safe environment. Documents required for verification may include:

• A copy of your National ID Card (NID) or passport
• A recent utility bill or bank statement
• Proof of ownership of the payment method

Withdrawals may be put on hold until verification is complete. ckok uses SSL encryption to keep all your information secure.

4.1 Accepted Payment Methods

ckok accepts only the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (including major Bangladeshi banks such as Sonali Bank, Dutch-Bangla Bank, and BRAC Bank). Using a third-party account or a payment method registered in someone else's name is prohibited.

4.2 Minimum Amounts

• Minimum deposit: ৳500 (per method)
• Minimum withdrawal: ৳800

4.3 Withdrawal Processing Time

Approved withdrawal funds generally reach your mobile banking or bank account within 30 minutes to 3 hours. However, in some cases this time may be longer due to identity verification or risk assessment.

4.4 Withdrawal Conditions

Before submitting a withdrawal request, make sure that:

• Your account has been fully verified
• The wagering requirements of all active bonuses have been met
• The deposit method and withdrawal method are registered in the same person's name

5.1 Welcome Bonus

ckok offers a 120% bonus on your first deposit, up to a maximum of ৳10,000. For example:

• Deposit ৳1,000 → Bonus ৳1,200 → Total balance ৳2,200
• Deposit ৳18,000 → Bonus ৳10,000 → Total balance ৳28,000

5.2 Wagering Requirements

After receiving a bonus, you must wager that bonus amount 25 times before withdrawing. Wagering is calculated on the bonus amount only. Example: ৳1,200 bonus × 25 = bonus winnings are withdrawable after ৳30,000 in wagers.

5.3 General Bonus Terms

• The welcome bonus applies to the first deposit only and is available once per account
• Bets placed with bonus funds must meet a specified minimum odds requirement
• ckok reserves the right to change or withdraw any bonus offer at any time
• If evidence of bonus abuse is found, the bonus and any related winnings will be cancelled
• Multiple bonus offers cannot be combined unless explicitly permitted

5.4 VIP Program

ckok's VIP program has four tiers. Weekly cashback is provided at each tier:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback

Members move up to higher tiers based on playing activity and contribution. ckok is the sole authority for determining VIP tier status.

6.1 Betting Limits

Specific minimum and maximum bet amounts are set for each game and market. These limits are displayed in the game interface and ckok reserves the right to change them at any time.

6.2 Finality of Bets

Once confirmed, a bet cannot be cancelled or changed. Bets that are not processed due to a technical error or system failure will be automatically cancelled and the funds will be returned.

6.3 Sports Betting

Any team names mentioned in sports betting are purely for illustrative purposes. ckok does not guarantee the outcome of any specific match. Markets for various sports including cricket, football, and kabaddi may be available.

6.4 Result Disputes

If there is a dispute over a game result, ckok support must be contacted within 48 hours of the result being published. ckok's decision will be considered final.

The following activities are strictly prohibited on the ckok platform:

• Money laundering or use of illegal funds
• Abusing or attempting to exploit the bonus system
• Operating multiple accounts
• Using automated software, bots, or hacking tools
• Colluding with other players (Collusion)
• Exploiting technical vulnerabilities of the platform
• Using a false identity or false information
• Allowing underage persons to use an account

ckok believes that gaming is a form of entertainment and should never be a cause of financial pressure or mental distress. We are committed to ensuring responsible gaming.

8.1 Self-Exclusion

Any player may request to temporarily suspend their account for a set period of time. Contact the support team to use this feature.

8.2 Setting Deposit Limits

Members can set daily, weekly, or monthly deposit limits for themselves. Once a limit is in effect it applies immediately, however a 24-hour waiting period applies before any increase can take effect.

For more details on responsible gaming, visit our Responsible Gaming page.

ckok places the highest importance on the privacy of your personal information. The detailed provisions for how your information is collected, stored, and used are described in our Privacy Policy, which forms an integral part of these terms and conditions.

9.1 Use of Information

Your information is used solely for the following purposes:

• Account management and verification
• Payment processing
• Meeting applicable legal obligations
• Fraud prevention and ensuring security
• Providing customer service

9.2 Data Security

All data is protected by SSL encryption technology. We do not sell or share your information with any third party without your consent, except where required by legal obligation.

All content on the ckok platform — logos, graphics, software, text, designs, and other materials — is the intellectual property of ckok. Reproduction, distribution, or commercial use of this content without written permission is strictly prohibited.

Ownership of game software and content remains with the respective game developers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, Microgaming, and others). ckok acts only as a distribution platform.

ckok makes every effort to provide a safe and reliable platform, however liability is limited in the following cases:

• Loss or damage caused by internet connectivity issues or disruptions
• Delays or failures by third-party payment gateways
• Loss caused by the user's own negligence
• Unexpected technical errors or force majeure situations

Gaming is inherently financially risky. There is a possibility of losing the money you have deposited. ckok never promises guaranteed wins and is not responsible for any losses.

12.1 Changes to Terms

ckok reserves the right to change these terms at any time. In the case of significant changes, members will be notified by email or through the platform. Continued use of the platform after any changes will be considered acceptance of the new terms.

12.2 Account Closure

A member may request to close their account at any time. It is recommended to complete all wagering requirements and withdraw any available balance before closing the account. ckok reserves the right to close an account for the following reasons:

• Violation of any provision of these terms
• Evidence of fraudulent activity
• Prolonged inactivity
• To meet legal or regulatory obligations

12.3 Dispute Resolution

In the event of any dispute, please contact our support team directly in the first instance. Email: [email protected] or support is available in Bengali and English via 24/7 live chat.